Call before delivery

What does this mean for you?
When you select the Call before delivery service, the driver calls the specified phone number approximately 30 minutes before arrival and provides an estimated delivery time.

How to book the service
In WebFragt, select Call before delivery and enter a valid phone number for the recipient.

If you use Consignor or another integrated system, add the service code RING_LEV. The system retrieves the phone number in the following order of priority: ModtagerKontaktTelefon, followed by ModtagerTelefon.

The service costs DKK 50 per shipment.

How it works
The driver calls the recipient before delivery. If the recipient does not answer, the driver makes one more attempt. If there is still no answer, we deliver the shipment as planned.

We register the call on the shipment, and you can also see it in Track & Trace. The system also ensures correct registration and invoicing of the service.

Please note
You must provide a valid phone number for the recipient when booking the service. The driver needs the correct number to make the call. If the phone number is incorrect, we will still charge the service fee.

In some cases, operational circumstances may prevent the driver from making the call. In these situations, we will not charge for the service.

If you have any questions, please feel free to contact us on T +45 7252 7252.